Response Time
Need help? Our support team is ready to assist with account-related questions, technical concerns, payment queries or general feedback. Contact us for help with verification, deposits, withdrawals or site issues. We respond via email and phone and can walk you through next steps, troubleshooting or account updates. Typical response times vary by channel, but we aim to reply as quickly as possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] Phone: +1 416 358 7429 Hours: 24/7 |
| General enquiries | [email protected] Hours: Mon-Fri, 09:00-18:00 |
| Affiliate enquiries | [email protected] Hours: Mon-Fri, 09:00-17:00 |
| Payments | [email protected] Hours: Mon-Fri, 08:30-17:30 |
| Privacy & security | [email protected] Hours: Mon-Fri, 09:00-16:00 |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or any matter that needs explanations or documents. When you write, include a clear subject line, your full name, account ID and up-to-date contact details, and attach any supporting files. Complete information helps us process requests faster and avoids delays.
Contact Form
NameEmailMessageSend messageClearNeed help with your account or a bonus? Contact [email protected] or [email protected].Response Time
Our support team typically responds within one business day. Simple requests are usually handled faster, while issues that require account checks, payment investigations, or KYC review may take longer. Complex cases can require additional verification and coordination, so response times vary depending on the request. We appreciate your patience and aim to keep you informed throughout the process.
Feedback
We value your feedback, so please share any suggestions or ideas to improve our site. Every message is read carefully by our team and used to improve features, promotions and the overall user experience. Whether it’s a suggestion, bug report or an idea for new games, your input helps us make the site better for players across Canada.